Reference

Terms That Govern Your tbajje Account

These terms set out what you agree to when you open and use your tbajje account — covering eligibility, deposits via bKash, Nagad and Rocket, withdrawals, and how disputes are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessWithdrawal conditions applyUpdates notified by account message

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about your account, payment or eligibility, our support team handles terms-related queries directly. Reach us through the channel that works best for you — we aim to respond to written queries within one business day.

HOW WE HANDLE IT

Our Commitments Under These Terms

These terms are not just about what you agree to — they also set out what we commit to as the platform. We handle your account details and wallet data with care, notify you before any material change takes effect, and keep a clear record of every transaction linked to your bKash, Nagad or Rocket deposit.

Account Security Your account credentials are stored using standard encryption practices. We never ask for your bKash or Nagad PIN — only your tbajje account password is used for login.

Transaction Records Every deposit and withdrawal tied to your Rocket, bKash or Nagad wallet is logged in your account history and available to view from your transaction page at any time.

Change Notification When terms are updated, we notify you via your account inbox before the new version takes effect — you will not be bound by changes you had no chance to review.

Dispute Resolution Disputes about a transaction or account decision are handled through our support channel. We review each case against the version of the terms in force at the time of the event.

What These Terms Cover and How They Apply

tbajje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you meet the eligibility conditions for your region and that the information you provided during registration is accurate. These terms govern every interaction with tbajje — from the moment you fund your account using bKash, Nagad or Rocket, through

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to placing activity and requesting a withdrawal back to your wallet. Each deposit instruction you send via your mobile wallet is subject to both our payment rules and the applicable policies of the wallet provider you use. Withdrawals follow a verification step: we confirm your account
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identity matches the wallet details on record before funds are released. If there is a mismatch between your registered name and your bKash or Nagad wallet name, the withdrawal will be held until you submit the required document via our support channel. We may update these
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terms when our services change. When that happens, we send a notification to your registered account. Continued use of the platform after the effective date of an update means you accept the revised terms. If you do not accept a change, you should stop using the
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account and contact support to close it. Availability of any feature, game or payment method depends on your local law and the eligible regions we currently serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what our account holders ask most often about how these terms apply — from wallet rules to account closure and what happens when terms change.

The core account terms apply to all deposit methods. Each wallet — bKash, Nagad, Rocket — also carries its own provider rules, which run alongside ours and are not overridden by our terms.

Withdrawals are held until the mismatch is resolved. Submit a clear copy of your national ID via live chat or email so our team can verify and release the funds to your wallet.

We can update the terms when our services change, but we notify you via your account inbox before changes take effect. Continued use after the notice period means you accept the update.

Contact support through live chat or email before the update's effective date. We will process the closure, confirm your final balance and return eligible funds to your verified wallet.

Access and eligibility depend on your local law and the regions we currently serve. The terms apply uniformly to all active accounts, but feature availability may vary by eligible region.

Contact our support team with the date of the event. We keep dated versions of the terms on file and will share the relevant section that applies to your specific account dispute.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your tbajje Account

How to Reach Us About These Terms

Our Commitments Under These Terms

Common Questions About These Terms

01 Do these terms apply the same way for bKash, Nagad and Rocket deposits?

02 What happens if my wallet name does not match my registered account name?

03 Can tbajje change these terms without asking me first?

04 How do I close my account if I do not accept a terms update?

05 Are these terms different for users in different parts of Bangladesh?

06 Where can I see the version of the terms that was in force when a dispute arose?

Terms & Conditions

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